Fingal Locksmiths will be (hereafter referred to as the ‘Company’) and the client, will be (hereafter referred to as the ‘Customer’).
The new General Data Protection Regulation (GDPR) came into force on 25th May 2018, our ‘Company’ would like to let the ‘Customer’ know what data the ‘Company’ hold, how it is stored and used.
Data Collection, Storage & Usage
Any data collected by the ‘Company’ is provided by the ‘Customer’ at their request. This is done for the purpose of providing service(s) to the ‘Customer’. The ‘Company’ needs the ‘Customers’ full name and address for the purpose of providing service(s) and related invoice(s). This invoice(s) will also detail the services and materials used/supplied. The invoice(s) are never passed on to any third party, unless it is for the purpose of debt collection, in which case the ‘Company’ will inform the ‘Customer’ before instructing any debt collection service to act on behalf of the ‘Company’. If the ‘Customer’ does NOT wish their details to be passed on to a debt collection agency, the ‘Customer’ must make invoiced payment in full. Any ‘Customer’ dispute must be made in writing, before being dealt with by the ‘Company’. If the ‘Customer’ is not satisfied with any given outcome, the ‘Customer’ must seek legal advice in order to rectify the dispute.
Invoicing & Job sheets
All data collected by the ‘Company’ will be used for the sole purpose of providing service(s) to the ‘Customer’. This may include an online diary and job sheets, to enable the ‘Company’ to schedule engineer(s). When the service(s) have been completed successfully, the ‘Company’ will generate an electronic invoice(s) for ‘Company’ accounts. A copy of the invoice(s) will be emailed to the ‘Customer’. In order for the ‘Company’ to comply with statutory Customs & law, the ‘Company’ will securely store these invoice(s) for a period no less than that required by law, afterwhich, the ‘Company’ security deletes all diary entries and job sheets.
The ‘Company’ does not keep any card details for payments that are made over the phone, or via ‘Company’ card reader. To further explain: no details are recorded, besides being taken verbally both in person or over the phone and entered directly into the ‘Company’ card reader and only while the ‘Customer’ is present or on the phone. The ‘Customer’ will receive a receipt for this transaction, which will either be by post, SMS or email. No data relating to this transaction is kept by the ‘Company’.
Any other data that is provided to the ‘Company’ by the ‘Customer’ for the purpose of the ‘Company’ providing service(s) will be stored by the ‘Company’ in a secure manner. Subsequent to this, if the ‘Customer’ then requires any data to be returned, a request must be made in writing, specifically detailing the data details. If the ‘Customer’ requests any data held by the ‘Company’ to be deleted, the ‘Customer’ must also be made in writing, specify exactly what data, if not all data, that requires deleting. All costs incurred are chargeable and payable by the ‘Customer’.
End Of Policy